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Welcome to our Website! We hope that you will enjoy your online experience.
Thank you for visiting this website. Please read the Terms and Conditions of Use contained in this document carefully since any use of this website constitutes your acceptance of the Terms and Conditions of Use set out herein. Throughout this site, the terms "we", "us", "our" "Nestlé" and "Nestlé Group" refer to Nestlé Singapore (Pte) Ltd and any of its affiliated companies as appropriate to the context. “You” refers to any person accessing and/or using this website.
Nestlé Singapore (Pte) Ltd (“Nestlé”) is committed to maintaining trust with users of our Website. The terms below govern your use of the Website.
Please feel free to explore our Website and, where available, contribute material to it, such as questions, posts, ratings and reviews and multimedia content (e.g. pictures, videos).
However, use of the Website and materials posted to it should not be illegal or offensive in any way. You should be mindful not to:
(a) breach another person’s right to privacy;
(b) infringe any intellectual property rights;
(c) make statements that are defamatory (including towards Nestlé), relate to pornography, are of a racist or xenophobic nature, promote hatred or incite to violence or disorder;
(d) upload files that contain viruses or may lead to security issues; or
(e) otherwise jeopardize the integrity of the Website.
Please note that Nestlé may remove any content from the Website that it believes maybe illegal or offensive. Nestlé reserves the right, but not the obligation, to monitor or review the content you have submitted as well as to edit, remove or refuse to post any content that Nestlé deems in its sole discretion to be inappropriate.
Our Privacy Notice applies to any personal data or material shared on this Website. Find out more here
Content provided by Nestlé
All intellectual property rights, including copyright and trademarks, in materials published by or on behalf of Nestlé on the Website (e.g. text and images) are owned by Nestlé or its licensors.
You may reproduce extracts of the Website for your own private use (i.e. non-commercial use) provided that you keep intact and respect all intellectual property rights, including any copyright notice which may appear on such content (e.g. © 2014 Nestlé).
Content Provided By You
You represent to Nestlé that you are either the author of the content that you contribute to this Website, or that you have the rights (ie: have been given permission by the rights holder) and are able to contribute such content (e.g. pictures, videos, music) to the Website.
You agree that such content will be treated as non-confidential and you grant Nestlé a royalty free, perpetual, worldwide licence to use (including to disclose, reproduce, transmit, publish, adapt or broadcast) the content you provide for purposes relating to its business.
Nestlé may use the content for promotional, advertising and other purposes and you will not be entitled to any compensation for such use.
Please note that Nestlé is free to decide whether or not to use this content and that Nestlé may already have developed similar content or have obtained such content from other sources, in which case all intellectual property rights in this content remains with Nestlé and its licensors.
Rules Governing Consumer Ratings & Review Service
In addition to these terms the following additional rules apply for ratings and review services. In order to submit any content to any rating and review service available on this Website (such as text, photo, video, likeness or other material or information), you must be 18 years of age or older, or have received the consent of the person/s exercising parental authority. If you have received prior payment or promise of payment in return for your proposed submission; or if you have received an incentive such as free product, discounts, gifts, sweepstakes entries you will disclose it in your submission. If you are a Nestlé employee or work for a company or agency hired by Nestlé, you have disclosed that relationship.
All content that you submit is accurate and is based upon your actual experience with the product being reviewed. It shall not include any information that references other websites, addresses, email addresses, contact information or phone numbers. You are responsible for the content of your submission, not Nestlé.
NESTLÉ Singapore (Pte) Ltd Terms and Conditions of Sale (for online orders only)
The sale of the goods under this Purchase Contract is conducted by Nestlé Singapore (Pte) Ltd (hereinafter known as “we”, “us” or “our”) with registered office at 15A Changi Business Park Central 1, #05-02/03 Eightrium @ Changi Business Park Singapore 486035 (GST: M200081803)
By placing an order with us online you agree to be bound by these terms and conditions (“Conditions”) which shall apply to all items advertised on the website at https://www.shop.nestle.sg (the “Website”). Please read these Conditions carefully. You should print a copy of these Conditions for future reference. If you do not accept them, you will not be able to order item/s from the Website.
By placing an order through the Website you warrant and represent that: You are legally capable of entering into binding agreements; and You are over 21 years of age.
An order placed by you is an offer to purchase our goods, and is only binding on us when we accept it. We have the right, at our sole discretion, not to accept any orders placed by you. We will confirm our acceptance of your order by sending you an order confirmation email, at which point a contract between us will be formed. Bulk orders from the trade or consumer groups will not be accepted.
If we are unable to supply you with goods, for example because such goods are not in stock or no longer available or because we cannot meet your requested delivery date or because of an error, mistake, anomaly and/or system glitch on our site (including any errors on the pricing, specifications and any associated promotions), we will inform you of this by e-mail or phone call. In such a case, your order will not be fulfilled. If you have already paid for the goods, we will refund you the full amount including any delivery costs charged as soon as possible.
We may terminate your order at our sole discretion and without cause (even after our acceptance of your order), at any time within 30 days of our receipt of your order, by giving you such termination notice via your registered email, address or mobile number. Upon such termination, your order will not be fulfilled. Any payment made by you under such terminated orders will be refunded, and we will not be liable to any person for any claims, losses, costs and expenses incurred in respect of such termination.
Title in the item/s shall remain with us until we have received cleared payment. The risk in the item is passed over when the goods are successfully delivered.
The items indicated as for sale in this website are available for sale at the prevailing Singapore dollar prices indicated on the website. These prices include GST only where expressly indicated, but do not include postage and delivery to locations in Singapore.
METHOD OF PAYMENT
Payments may be made by the following credit cards: Visa or Mastercard. We will not dispatch your order until we have received cleared funds from your account. If we are unable to charge your payment card we will notify you via email.
We reserve the right to terminate our agreement with you and any order placed by you, without any liability to any person, if we are refused authority for payment or reasonably believe that payment will be refused at any stage, if the order placed or if you breach any of the terms of this agreement or applicable laws.
Delivery will be made to the address specified by you when you register on the website, provided the address is within Singapore. Unfortunately we do not deliver outside of Singapore. You have the ability to change this address through the “edit profile” feature and during the confirmation stage at the checkout. It is your responsibility to ensure you are available to receive the delivery.
Upon preparation of your order within three (3) to five (5) working days from receiving your order, our logistics provider, SpeedPost by Singapore Post Limited will deliver your items to your specified address.
If you are not at home to receive your items, Speedpost will drop a Notification Card in your mailbox to invite you to collect your parcel at the nearest available Singapore Post Office stated on the card.
For any orders under the value of SGD 60, delivery will be charged at SGD 10. For orders that have a total equal to, or more than SGD 60, delivery charges for the first delivery attempt to your registered delivery details will be waived. Any subsequent re-deliveries will be subject to delivery charges which you agree to pay to the logistics provider. Charges are subject to prevailing GST.
Products are subject to availability and prevailing market conditions. In the event of non-availability of any goods, this will be stated on the website.
Please read our FAQ page for more details on our delivery policy: https://www.shop.nestle.sg/nt-faq
You must inspect the goods and notify us of any defects in materials and workmanship within 7 days of receiving the delivery by contacting our customer services hotline: 1 800 836 7009. We will attempt to troubleshoot over the phone before offering a 1-for-1 exchange.
Notifications after 7 days may not qualify for an exchange.
Save for the standard manufacturer’s warranty terms applicable for the specific Nestlé product purchased under this Agreement, all other warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, or course of dealing are excluded to fullest extent permitted by law. In particular, warranties relating to merchantability, fitness for purpose, satisfactory quality and/or compliance with description are excluded.
AMENDMENT OF ORDERS & CANCELLATION RIGHTS
You may cancel your order/amend your order before 5pm on the next working day or within 24 hours of making your order, whichever is earlier by calling our Consumer Service Hotline on 1 800 836 7009. Cancellation confirmation must be officially approved by our Consumer service officer. Any cancellation/amendment attempts after the stated time limit will not be entertained and you will have to accept the delivery of the item/s. If you want to return the items you will have to adhere to our return policy to receive your refund.
If you cancel your order of the item/s after you have received it/them, we will refund the value of your purchase minus the applicable cancellation charges and delivery costs as stated on the Website, on the condition that you return the item/s to us in the original packaging and undamaged condition at your expense within 30 days from the scheduled date of delivery (calculation includes the scheduled date of delivery itself).
LIABILITY & RETURN POLICY
If you cancel your order of the item/s after you have received it/them, we will refund the value of your purchase minus the applicable cancellation charges and delivery costs as stated on the Website, on the condition that you return the item/s to us in the original packaging, undamaged & resellable condition at your expense within 30 days from the scheduled date of delivery (calculation includes the scheduled date of delivery itself).
The condition of the product will be deemed resellable by Nestlé Singapore staff and the decision is final. Return Address: 15A Changi Business Park Central 1, #05-02/03 Eightrium @ Changi Business Park, Singapore 486035. The refund process may take up to a month and will be reflected in your next credit card statement
At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.
You expressly agree Nestlé and our affiliated companies and business units (collectively "we", "our" or "us") may collect, use and disclose your personal data for the following purposes: to provide you with products and services; consumer research, to verify if you qualify for our membership, promotion or contest which you may participate in from time to time; and to provide you with benefits of our membership, promotion or contest which you may participate in from time to time. We may share your personal data between ourselves for administrative purposes, and with third parties supporting our administrative and business functions. In some cases, this may involve the storage, use, disclosure or other processing, or transfer of your personal data out of Singapore. Third parties receiving your personal data will be bound by requirements under the Personal Data Protection Act 2012 to protect your personal data. Where you have given us your consent, we may also contact you by telephone calls and phone messaging for product updates, sales and promotions which we believe will be of interest to you. If you wish to withdraw consent to any specific use of your personal data, you may do so by completing the withdrawal form available online at www.nestle.com.sg under the “Unsubscribe” tab.
SPECIAL OFFERS, PROMOTIONS & COMPETITIONS
From time to time, and, at our complete discretion, purchases of goods may be subject to special offers.
Price off Promotion Codes issued by Nestle Singapore require a minimum basket size of $30 after applying the code to ensure Free Delivery, unless otherwise stated. The minimum purchase for Free Delivery is $60.
Applicable laws require that certain communications should be in writing. You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.
This agreement and all matters in connection therewith shall be governed by Singapore law and the parties submit to the exclusive jurisdiction of the Singapore courts. We have the right to amend these Conditions from time to time. You will be subject to the terms and conditions in force at the time that you place on order, unless any change to such terms and conditions is required by law or government authority.
All notices given by you must be sent by post to our address. Attention to Nestle Singapore Consumer Services, Nestlé Singapore (Pte) Ltd, 15A Changi Business Park Central 1, #05-02/03 Eightrium @ Changi Business Park Singapore 486035.
Notices will be deemed received and properly served by us to you within 5 working days of posting of such notices by us. Notices may be posted in the Website, sent via email or through the post.
SUBSCRIPTION TERMS [ONLY FOR SUBSCRIBERS TO NESCAFÉ SUBSCRIPTION]
1. Machine Location
Each customer who signs up for any subscription plan (the “Subscriber”) shall not move the Machine to a different location.
2. Necessary Approvals
The Subscriber shall obtain the necessary approvals for the placement of the Machine. The Subscriber shall ensure that Nestlé Singapore (Pte) Ltd (“Nestlé”) and its technicians are granted free access to service the Machines during normal business hours.
3. Risk and Ownership
The risk in the Machine will pass to the Subscriber on completion of delivery.
Nestlé owns the Machine at all times. The Subscriber shall not sell, assign, sublet, pledge, mortgage, charge, encumber or part with possession of or otherwise dispose of the Machine.
4. Usage and Care
The Subscriber is responsible for the safe-keeping and proper use of the Machine, in accordance with the instruction manual provided. The Subscriber shall take precaution to prevent the Machine from being damaged, lost, stolen or interfered during the placement period, and the Subscriber shall be liable for any such damage, loss, theft or interference of the Machine.
5. Maintenance and Repair
If the Machine breaks down or malfunctions due to fair wear and tear in the ordinary course of usage, the Subscriber shall immediately inform Nestlé. Nestlé shall then arrange for the repair or exchange of the Machine, at no cost to the Subscriber. For all other causes of break down or malfunction (for example improper or unauthorized use, the Subscriber’s repair of the Machine without the written consent of Nestlé, negligence, accident, fire, theft or vandalism), Nestlé is not required to repair or exchange of the Machine. The Subscriber shall descale the Machine regularly in accordance with the recommendations and instructions in the instruction manual and use only recommended descaling products as stated in the instruction manual. Nestlé technical assistance can be reached though the Toll Free Number 1800 836 7200 (Monday to Friday from 0900hrs to 1800hrs).
6. NESCAFÉ GOLD Barista Style Subscription
The Subscriber shall operate the Machine only with NESCAFÉ GOLD BLEND coffee and shall only purchase it directly from Nestlé via a subscription plan as stated in the form. Nestlé may repossess the Machine at any time if the monthly subscription fees are not received by Nestlé.
7. Price and Payment
Nestlé may, by giving notice to the Subscriber at any time, increase the price of the monthly subscription fee. This price increase will take effect 90 days from the date of the notice.
The Subscriber must make payment in full by credit card immediately after placing the order at www.shop.nestle.sg
8. Limitation and Exclusion of Liability
The coffee is sold by Nestlé to the Subscriber on a “as it is” basis. To the extent permitted by law, Nestlé makes no warranties relating to fitness for purpose, satisfactory quality, and any other warranties of any kind.
Nestlé will not be liable for any delay in delivery of the Machine that is caused by an event that is beyond Nestlé’s reasonable control or the Subscriber's failure to provide Nestlé with adequate delivery instructions.
Nothing in these subscription terms (the “Terms”) will limit or exclude Nestlé's liability for death or personal injury caused by its negligence, and for fraud or fraudulent misrepresentation. Subject to the foregoing:
(a) Nestlé will under no circumstances whatsoever be liable to the Subscriber, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the subscription and these Terms; and
(b) Nestlé’s total liability to the Subscriber in respect of all other losses arising under or in connection with the subscription and these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed the price of the Machine.
9. Personal Data
Nestlé and its affiliates, service providers and commercial partners may collect, use and disclose all contact information and personal data provided by each Subscriber to conduct verification and other actions in connection with the subscription and these Terms, including but not limited to the processing of the subscription. In addition, the above-mentioned parties may also collect, use and disclose the personal data for any promotional, advertising (included targeted advertising) or marketing activities which Nestlé believes may be of interest to the Subscriber. This includes sending out marketing, advertising (including targeted advertising), communication and promotional materials to the Subscribers relating to any products manufactured, marketed or sold by Nestlé and its affiliates, service providers and commercial partners.
Any information, personal data and material about or obtained from the Subscriber may be accessed, stored or otherwise processed in any medium or format determined by Nestlé, and may be transmitted across national borders for storage and/or processing.
These Terms are valid as long as the Subscriber continues and pays for the monthly subscription of NESCAFÉ Gold Barista Style coffee.
11. Termination without Cause
Nestlé may terminate the subscription and these Terms at any time by giving the Subscriber no less than 30 days’ prior written notice.
12. Termination with Cause
Nestlé may without liability terminate the subscription and these Terms immediately if the Subscriber commits a breach of any of its obligations in these Terms (including any payment obligations or failure to continue the subscription).
13. Effect of Termination
Upon termination, the Subscriber shall return the Machine to Nestlé in a good working condition. No later than 30 days from the expiry or termination of his subscription plan, the Subscriber shall return the Machine, at his own expense, to Nestlé.
14. Amendments and Replacements
These Terms supercede any oral representations and agreements between Nestlé and the Subscriber relating to the same subject matter. Nestlé may amend or replace these Terms by giving written or email notice of any these amendments or replacements to the last known address of the Subscriber.
15. No Agency
Nothing in these Terms is intended to, or will be deemed to, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
16. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with Singapore law. The courts of Singapore will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims).
The Nestlé Singapore Group, comprising Nestlé Singapore (Pte) Ltd (including Nespresso Singapore), Wyeth Nutrition (Singapore) Pte. Limited and CPW Singapore (Pte) Ltd (collectively, "us", "we", or "our") respects your right to privacy when you communicate (online or offline) with us through our various websites, mobile applications, offline programs and events. We have therefore developed this Privacy Notice to inform you how we collect, store, use, share, process and protect the personal data about our consumers (“you”). It also tells you how you can access and update your personal data and make certain choices about how your personal data is used. By using our websites, applications or by otherwise giving us your personal data you are accepting the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not use our websites or applications or give us any of your personal data. We reserve the right to make changes to this Privacy Notice at any time. Any changes will be posted in this Privacy Notice and material changes will be prominently notified on the respective website or application this Privacy Notice applies to or will be otherwise communicated to you prior to the change becoming effective. We encourage you to regularly review this Privacy Notice to make sure you are aware of any changes and how your information may be used. If you have any requests concerning your personal data or any queries with regard to this Privacy Notice please contact our Data Protection Officer at privacy@SG.nestle.com.
1. What does this Privacy Notice apply to?
This Privacy Notice applies to personal data that we collect from you or receive from third parties or our affiliates anywhere in the world about our consumers. This Privacy Notice does not apply to information outside of our possession, control or power. Please note we may combine personal data that we collect via one method (e.g., a website) with personal data that we collect via another method (e.g., an offline event). We do this to get a more complete view of our consumers, which, in turn, allows us to serve you better and with more customization. This Privacy Notice applies to all personal data collected by us including via:
- Nestlé websites, including any consumer-directed websites operated by Nestlé and websites that we run on third party social networks;
- Nestlé mobile sites and applications;
- Nestlé text messaging programs;
- Offline registration cards which we may collect from consumers by post-mail, during in-store demonstrations, or other in-person events;
- Call centres;
- Third parties, including affiliate companies, joint venture partners or third party co-sponsors who may collect personal data from consumers and share consumer personal data with us from time to time;
- Other sources (e.g. third party data aggregators)
2. What information do we collect?
Personal data (as used in this Privacy Notice) refers to any data, whether true or untrue, that can be used to identify you on its own or in combination with other data that we have or have access to. We strive to limit the amount of personal data we collect and store to that which is reasonably necessary to provide you the relevant services. Some of the types of personal data we may collect include:
- Personal contact information
- Account login information
- Demographic information (e.g. date of birth, age, etc)
- Technical computer information (e.g. IP address, type of operating system, etc)
- Website usage information
- Consumer feedback
- Consumer-generated content
- Social network information, whenever you allow a third party social network to share your personal data with us
- Payment information, including your credit card details, billing name and address
- Other information which we might need to collect for a specific Nestlé form, feature, or other service that you use or request.
3. For what purposes do we use your personal data?
We may use your personal data for the purposes set out below. Please note that not all of the uses below will be relevant to every consumer.
- Account maintenance, including administering any consumer loyalty or rewards programs that are associated with your account
- Customer service
- Product improvement and customization
- Consumer engagement
- Contests and other promotions
- Marketing communication
- Third party social networking, which may be integrated in our sites or applications for the purposes of running contests, allowing you to share content with friends, etc
- Website improvement and personalization
- Website community features such as sharing pictures, videos, artwork or other messages or content;
- Website viral features, which allow you to easily share certain news, product information, promotions, wish list items, or other content with family members and friends (typically using names and email addresses)
- Order fulfilment
- Other general purposes (e.g. website security, internal research, etc)
By using any of the features and services described in Question 1 above, you consent to our collection, use and disclosure (as the case may be) of your personal data as set out in this Privacy Notice.
4. How do we protect your personal data?
We take all reasonable steps, including implementing reasonable technical and organisational measures, to protect the confidentiality and security of your personal data collected through the various methods described in this Privacy Notice.
5. What happens if you refuse to provide your personal data?
If you choose not to submit any personal data when requested, you may not be able to participate in certain activities and personalized features and may limit the services and special offers we can provide you. For example, if you refuse to share your email address, you will not be able to receive any of our newsletters or otherwise register on our websites or use our applications. However, to simply browse our websites and learn more about our products, you do not need to give us any personal data.
6. Who do we disclose or transfer your personal data to and why?
We may share your personal data with our affiliated companies anywhere in the world including our subsidiary companies, business units, and our parent company Nestlé S.A and companies in which Nestlé S.A. has control through either direct or indirect ownership (collectively our affiliated companies”), and third parties such as service providers, agents and contractors who provide administrative and business support. We may also share your personal data with co-sponsors and promotion partners. This may involve, in some cases, a transfer of your personal data outside Singapore. We may disclose your personal data if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Nestlé, its customers, or the public. We may also disclose your personal data in the course of a business asset transaction involving us.
7. How can you access, modify, or make other choices regarding the use of your personal data?
The following outlines the choices you have with respect to the collection and use of your personal data by us.
- You have the option not to share any of your personal data with us. However, if you choose this option, you will be limited in the activities and features we can provide you, as mentioned in Question 5 above.
- If you do not want to receive newsletters, announcements, or other communications and/or services from a Nestlé website or brand, please visit the appropriate "Unsubscribe" section(s) on our website or application and amend your preferences.
- Along with every e-mail marketing communication sent to you, we provide you the opportunity to discontinue receiving future marketing communications (i.e., unsubscribe). Simply follow the unsubscribe process or directions provided in the email.
- Should you wish to discontinue receiving telephone marketing messages from us, please visit the appropriate "Unsubscribe" section(s) on our website or application and amend your preferences.
- You can review or update any personal data that we may have collected about you for our general website and application registration. To do this, please contact our Data Protection Officer at privacy@SG.nestle.com.
8. How long do we keep your personal data?
We may store your personal data for as long as it is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). We may retain your personal data for a reasonable period after you stop using Nestlé services or stop using this website or application.
9. Do we link to other third party sites?
Our websites and applications may provide links to, or features from, other third party sites (such as independent e-commerce sites and third party social networks). If you link to or use such third party sites or features, you do so at your own risk. We do not control and are not responsible for the content or practices of any third party site, application, or feature.
10. How can you contact us?
If you have any questions, complaints, or comments regarding this Privacy Notice or our information collection practices, please contact our Data Protection Officer at privacy@SG.nestle.com.
December 2013 Copyright © 2013 Nestlé Singapore Group